An internal technical issue took Facebook, WhatsApp, Messenger, Instagram and Oculus offline at around 12pm EST on Monday, October 4th. Billions of people worldwide found themselves without the social media tools they rely upon daily for income. Friends and family couldn’t manage to get in touch, leaving some lonely and in the dark. The media giant’s market shares also took a dive, in addition to businesses around the world who could not reach their main customer base.
After being down for nearly 6 hours, Facebook’s founder Mark Zuckerberg, apologized for the “disruption” Monday evening. Small businesses, influencers and creators were hit hardest, as they are the ones who depend on the social media platforms to support their livelihoods.
Facebook stated the outage was due to a ‘configuration issue’ with the ISP DNS servers. They said that they do not believe any user’s data was compromised.
During almost the exact time of impact, Facebook’s own Antigone Davis was live on CNBC defending the company over a whistleblower’s accusations and its handling of research information. Just one of the accusations suggested that Instagram is harmful to teens.
It was the worst outage for Facebook since the 2019 incident that took it offline for more than 24 hours. Luckily, the platforms are back online and everyone is back to business as usual!